Here are the answers to some of the most common questions our customers have. If you have any further questions, please feel free to reach out to us!
Orders & Shipping
1. Can I track my order? Yes. Once your order has shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to monitor your package’s journey directly with the carrier.
2. How much do you charge for shipping? We proudly offer Free Shipping on all orders. There are no additional shipping fees applied at checkout.
3. How long does delivery take? Our processing time is 0–2 business days, and the transit time is 3–5 business days. You can expect your order to arrive within 3 to 7 business days in total.
4. Do you offer international shipping? Currently, we only ship within the United States. We do not offer international shipping at this time.
Returns & Refunds
5. Can I return my order? Yes, you can return items within 30 days of the delivery date, provided they are in their original, unused condition and packaging.
6. How long does the refund process take? Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. The refund will be issued to your original payment method.
7. What should I do if my item arrives damaged? If your order arrives damaged, please take clear photos of the damaged item and the packaging. Contact our customer service team at support@sohoofsewickley.com within 7 days of delivery, including your order number and the photos, and we will assist you immediately.
Payments
8. What payment methods do you accept? We accept the following major payment methods: Visa, Mastercard, American Express, PayPal, and Cash on Delivery.
9. Is my payment information secure? Absolutely. All transactions are processed through secure, PCI-compliant payment gateways using SSL encryption. We do not store any of your credit card or financial information on our servers.
Contact
10. How can I contact you? If you have any questions or need assistance, you can call us at +1 (412) 741-1961 or email us at support@sohoofsewickley.com. We are always happy to help!